Please feel free to explore our online jewelry store to find and purchase fine diamond jewelry and Gemstone Jewelry. We have our jewelry available in 16k, 18k, 20k, 22k Gold.

You can click on any jewelry category to get to your selection of jewelry items or enter any keywords into the Jewelry Search box under the Search by Products to select jewelry items. For Example: enter 'bracelets', 'rings' or ' earrings' and click 'GO' to get results.

Please do not hesitate to contact us at info@gemcojewels.us for any information.

How do I place an order?

First, place the product(s) you wish to order in your shopping bag by clicking on the "add to bag" button located below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order, and select your payment option. Contact our Customer Service e-mail at info@gemcojewels.us and we will be happy to assist you with any questions.

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there was a problem while submitting my order, should I just resubmit?

Please don't resubmit your order before contacting our Customer Service Team via e-mail at info@gemcojewels.us and we will be happy to assist you.

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What if I have placed a duplicate order?

If you think you might have placed a duplicate order,

No need to worry, when ever we receive duplicate orders from the same customer, we contact you before starting processing of your order or you can contact our Customer Service Team via e-mail at service@gemcojewels.us with the details of both the order-ids.

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How do I cancel an order after it has been submitted?

To cancel an order, please have your order number at hand and contact our Customer Service Team via e-mail at support@gemcojewels.com as soon as possible. We'll do everything we can do to accommodate your request.

Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to Gemcojewels.us according to our 30 money back return policy.

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Is it safe to place an order on the internet?

We guarantee that every transaction you make at gemcojewels.us will be safe. This means you pay nothing if an unauthorized charge is made to your credit card as a result of shopping at gemcojewels.us. We take your privacy extremely seriously. To protect your information we use a secure server in order to make sure that third parties do not have any access whatsoever to your information. We truely believe that shopping via the internet is safe and are confident in the steps we have taken to prevent fraud. We use Verisign the most trusted world wide name for internet information security.

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Are the prices on Gemcojewels.us flexible?

At Gemcojewels.us we always offer the best value by providing the lowest possible price. All our prices are fix and final.

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Do you accept international orders?

gemcojewels.us Presently ship to US. Still if you have any query, pls. write to our Customer Support services at service@gemcojewels.us.

What if I can't find the Jewellery, I want on your site?

We want to help you find the perfect Jewellery. If you do not find it on Gemcojewels.us, Please write to our Customer Support on service@gemcojewels.us.

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What are my payment options?

You may pay for your Gemcojewels.us order with a Credit card, Pay Pal.

For more Information please contact us info@gemcojewels.us .

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What are my shipping options?

US Shipping : Though FEDEX

All the parcels/shipments will be sent fully insured.

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What is your refund policy?

Gemcojewels.us offers a 15-day Money Back Guarantee on all jewelry purchases. No refund of shipping charges.

For more detailed information, please see our detailed refund policy or write to us at service@gemcojewels.us

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Will I be liable for my jewelry order while it is being shipped?

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free.

How do I return an item I purchased?

Simply write to our customer care at service@gemcojewels.us along with your order-id, mode of payment and items details and reason of refund. We will guide you with the details of processing of your refund. For more details visit our refund policy or write to service@gemcojewels.us.

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How long does it take to get my order?

Gemcojewels.us makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 3 to 5 days. Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.

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What if I don't get my order in the standard time frame?

If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please contact our Customer Service Department by sending email at service@gemcojewels.us . Pls. don’t forget to send your order-id to find the exact status of your order.

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Will you deliver on Saturdays?

We can arrange to make the delivery on Saturdays. For details write to us at info@gemcojewels.us.

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Can I send someone gifts from gemcojewels.us?

Yes. Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address. You can also send your items as gift along with your personalized message.

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How do I check the status of my order?

To check the status of your order, simply click on "My Gemco" at the top of any gemcojewels.us page and go to "My Order History". Alternatively you can always mail us on service@gemcojewels.us and our Customer Service Representatives will be pleased to help you. Please have your order number ready, or refer to your order confirmation e-mail.

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Can you send me a print catalog?

Unfortunately we do not currently offer a print catalog, but it is something we are looking into for the future. We are currently looking into the possibility of .pdf catalogues to be available on our website in future.

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How do I track my order after it has been shipped?

To track your most recent orders simply click on "My Gemco" at the top of any Gemcojewels.us page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your Gemcojewels.us orders.

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Can you help me resize my ring?

If your Gemcojewels.us ring does not fit, , we will resize depending on case to case basis. Resizing will take approximately 10-14 business days. There may be extra charges for resizing depending on if it requires extra material or diamonds and other precious gemstones. For details write to us at support@gemcojewels.us

Will I be liable for my jewelry order while it is being shipped?

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free.

How do I cancel an order after it has been submitted?

For canceling your order, write to us with in 24hrs. of placement of order along with order-id and reason for cancellation of order.

Do you charge sales tax?

Gemcojewels.us do not charge any extra Tax for deliveries within US.

What's a karat?

What's the difference between karat and carat?

Simply put, a karat is the unit of measurement used to indicate the purity of gold (since gold is in fact a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Carat is a term used to measure the weight of a diamond, e.g. 1-carat, 2-carat, and so on. One carat is equal to 0.2 grams. Visit our Education Center for a complete discussion of Jewelry Terms.

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What are the 4Cs?

Diamonds are graded and priced according to what is universally referred to as the '4Cs'. They are Cut, Color, Clarity and Carat weight. Each is a description of the various characteristics of a diamond. For example, Cut refers to the shape of the diamond, which affects its fire and brilliance. Color refers to the amount of color in the diamond (the less color a diamond has, the more valuable it is, all other factors being equal). Clarity describes the number of natural blemishes and inclusions a diamond has, and Carat Weight is simply a measurement of the diamond's weight (not its size). Visit our Education Center for a complete discussion of diamonds.

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Why is 18K gold more valuable than 14K?

18 Karat gold is more pure, meaning it contains a higher percentage of gold. Pure gold is 24-Karat (24K), 18-Karat gold is 75% pure, and so on. Visit our Education Center for a complete discussion of Jewelry Terms.

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What do the markings on the back of my jewelry mean?

If your jewelry has a number and a 'K', this denotes its Karat amount, or the purity of the gold in the piece (gold is actually a mixture of gold and other metals). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on. Visit our Education Center for a complete discussion of Jewelry Terms.

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There are many factors that can affect the value of gold jewelry. Since gold is sold by weight, heavier pieces can be more costly than lighter ones. Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece. Special finishes, such as matte or sandblasted, may also affect the cost of the piece. The prices further depends on the quality and size of gemstones, clarity and many other factors.

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What's the best way to care for and clean a diamond?

Here are some general guidelines for caring for and cleaning your diamonds:

The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, then transfer them to a wire or tea strainer and rinse with warm water. Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well.

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What's the best way to care for and clean gold jewelry?

Your jewelry can be kept looking new if you follow a few simple guidelines: Avoid contact with bleach, soap, perfume, cosmetics, hairsprays, etc. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other. You can clean your gold jewelry in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created a lather around it. With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, lint-free cloth.

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Privacy Questions:

What information does Gemcojewels.us gather about me?

When you make a purchase on our site, you provide the following information to Gemcojewels.us:

• Name

• E-mail address

• Billing and shipping address

• Telephone number

• Type of credit card you are using

• Credit card number and expiration date, or other form of payment.

The information you provide us stays with us and remains confidential. It will not be sold to another company. Click here for our complete privacy policy.

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How does Gemcojewels.us use information it gathers about me? >

There are a few ways in which we use the information you provide us:

Cookies

Put simply, a cookie is a small piece of information that web sites use to remember information about users. Gemcojewels.us uses two types of cookies to recognize our members and remember shopping list items. Gemcojewels.us uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personally identifying information.

Gemcojewels.us uses persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information, you must still enter your password.

Usage Tracking

Gemcojewels.us's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. The statistics help us decide which products and services best serve our members and guests. Aggregate Information

Gemcojewels.us uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases. Gemcojewels.us uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Gemcojewels.us to plan advertising or promotions. We do not share any individual information. Surveys

Once in a while, Gemcojewels.us or a company selected by Gemcojewels.us may offer you the opportunity to participate in customer satisfaction, site improvement, and other business-related surveys. You may be asked to provide certain information to participate. All surveys are optional.

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Does Gemcojewels.us share the information it gathers with others?

Gemcojewels.us does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, Gemcojewels.us gives your name, shipping address, phone number, and order information to our shipping carrier. Gemcojewels.us also supplies your name, billing address, and credit card information to the credit card processor who bills your account. Gemcojewels.us has strict guidelines requiring all third parties to keep any shared personal information confidential.

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How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page.

Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.

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If you have a question that isn't answered here, please write to us athttp://www.gemcojewels.us

Thank you for visiting Gemcojewels.us!

How long will I have to wait for a refund?

Once we receive your return, your money will be refunded or your credit card account will be credited for any payments You have made toward your purchase. The first credit will be made within 15 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear.

How long does it take to get my order?

gemcojewels.us makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 4 to 10 days. Custom orders may also take longer to process. Ask our Customer Service Representatives for shipping details when you place your order.

What if I don't get my order in the standard time frame?

If you didn't get an order confirmation number after clicking the 'Submit Order' button,Your order may not have been processed properly.Please contact our Customer Service Department by emailing us on support@gemcojewels.us and our representatives will be happy to assist you.

Can I send someone gifts from gemcojewels.us?

How do I check the status of my order?

How do I track my order after it has been shipped?

To track your most recent orders simply click on "My Account" at the top of any gemcojewels.us page and go to "My Order History". This is the easiest and fastest way to get the most current information regarding your gemcojewels.us orders.

Privacy Questions:

What information does gemcojewels.us gather about me? When you make a purchase on our site, you provide the following information to Gemcojewels.us:

• Name

• E-mail address

• Billing and shipping address

• Telephone number

The information you provide us stays with us and remain confidential. It will not be sold to another company.

Usage Tracking

Aggregate Information

Surveys

Does gemcojewels.us share the information it gathers with others?

Gemcojewels.us does not provide any third party with any individually identifiable information other than that Which is necessary to complete your order.Specifically, gemcojewels.us gives your name, shipping address, phone number, and order information To our shipping carrier. Gemcojewels.us also supplies your name, billing address, and credit card information to the credit card Processor who bills your account. gemcojewels.us has strict guidelines requiring all third parties to keep Any shared personal information confidential.

How do I subscribe to or unsubscribe from your newsletters?

You can sign up for our newsletters by entering your e-mail address in the Newsletter sign up area on the left hand side on our home page. Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature within the e-mail.

There are many factors that can affect the value of gold jewelry.Since gold is sold by weight, heavier pieces can be more costly than lighter ones.Designer jewelry also generally costs more, especially if it is a one-of-a-kind piece.Special finishes, such as matte or sandblasted, may also affect the cost of the piece.

What's the best way to care for and clean a diamond?

Here are some general guidelines for caring for and cleaning your diamonds:

Avoid wearing your diamonds while doing housework, yard work or any other kind of rough work. Even though a diamond is extremely durable, a hard blow could chip it. Also, when doing household chores, never allow your jewelry to come into contact with chlorine bleach. The best way to clean your diamonds is in a bowl of warm, sudsy water with a bit of any mild liquid detergent. Brush the pieces with a soft brush, and then transfer them to a wire or tea strainer and rinse with warm water.Pat dry with a soft lint-free cloth. Ultrasonic jewelry cleaners also work quite well. Also, take your jewelry off at night and store it in a jewelry box with compartments that keep pieces from rubbing against each other.

You can clean your gold jewelry in a bowl of warm, Sudsy water with a bit of any mild liquid detergent. Brush the jewelry with a soft brush until you have created lather around it.With the jewelry on a plastic or metal strainer, rinse off with warm water (be sure not to clean your jewelry over the drain!) Pat your jewelry dry with a soft, Lint-free cloth.

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* All items are shipped from USA	** Conditions apply